The best value in...

SOLID HARDWOOD DOORS

...from Allegheny Wood Works, Inc.
10003 Railroad Street • Lake City, PA 16423 • Phone: (814) 774-7338 • Fax: (814) 774-8551 • E-mail: sales@solidhardwooddoors.com

Return Policies

NO products may be returned without a Returned Goods Authorization (RGA) Form.

The following items may be returned for a refund:

  • Defective Merchandise.
  • Merchandise that was packed incorrectly or was not shipped correctly.
  • Merchandise that has not been installed.
  • Merchandise that has not been removed from its original packaging.

A 25% restocking fee will be charged on all returned merchandise, unless defective or shipped incorrectly.

There will be no refunds issued on products that have been subject to misuse, improper application or installation, or altered products. All returned products must be in its original packaging; in the same condition it was received. You have 30 days to contact us for arranging returns.

You are responsible for all freight charges on standard returns. If a product is defective or shipped incorrectly, Allegheny Wood Works will send a UPS shipping label for return of merchandise upon review of your completed RGA Form.

We recommend items be returned via UPS or insured parcel post for proof of delivery and package tracking. Be certain that items are packaged securely so as to avoid damage during shipping. We recommend reuse of the original packaging materials if they are available.

NOTE: Packages sent without tracking or proof of delivery cannot be guaranteed credit as receipt of package cannot be confirmed.

To begin processing your return, follow these steps:

  • Email us at sales@solidhardwooddoors.com to request an RGA Form and explain the reason for your return.
  • We will send you an RGA form for you to fill out along with any other information we may need. (IE: pictures of damage/incorrect product)
  • Fill out all of the fields on your form and send it back to us with any other information that was requested.
  • Once all information is received we will respond with instructions on returning your product.